Visitors to our website
What information do we collect?
We collect information from you when you register on our sites, place an order or fill out a form.
When offering or registering on our sites, as appropriate, you may be asked to enter your name, email address, a mailing address, phone number or credit card information. You may, however, visit our sites anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalise your experience
(Your information helps us better respond to your individual needs)
- To process transactions
(Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
- To send periodic emails
(The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information etc).
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information and abide by all the regulations defined under The Data Protection Act 1998 and in line with the EU data protection directive of 1995.
We offer the use of a secure server. All supplied sensitive / credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database. The information is only accessible by those authorised with special access rights to such systems, and such persons are required to keep the information confidential.
After a transaction, your private information (credit cards, financials etc.), will not be stored on our servers.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using our internationally recognised banking partners systems and your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Yes (Cookies are small files that a sites or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables our sites or service provider's systems to recognise your browser and remember certain information.
The table below explains the cookies we use and why.
|_ga, _gat_*, _gid, _utma, _utmb, _utmc, _utmt, _utmz, NetOutcome, redeye||These cookies enable the function of Google Analytics and redeye tracking.||This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and browsing times. That information helps us to improve the website, your browsing experience and to make our marketing campaigns relevant.|
|fr, datr, c_user||Facebook user tracking cookie||These cookies are added by Facebook, and are used on the website by Facebook to facilitate sharing of content via the Facebook platform.|
|XSRF-TOKEN, laravel_session||This cookie is used to remember who you are for the duration of your visit.||This is called a 'session cookie' as it is deleted when you close your browser. The cookie contains no personally identifiable information or credit card details - it is just a 'key' which enables the website to recognise you as you move around the site. The website wouldn't work for you without it.|
|NetOutcome, redeye||This cookie is set by our Content Delivery Network, CloudFlare.||These Cookies|
Social media and sharing tools
You will also see embedded 'share' buttons on our sites and blogs; these enable users to easily share content with their friends through a number of popular social networks; Inside Asia Tours Ltd currently uses Facebook, Google+, Instagram, Linkedin, Pinterest, Twitter & Youtube. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. InsideAsia Tours Ltd does not control the dissemination of these cookies.
Social media use
Inside Asia Tours Ltd shares information, images and video with the public through external social media websites. Comments, opinions, statements, information, images and video shared through this media are solely those of the individual author(s) and do not necessarily reflect Inside Asia Tours Ltd’s opinions, position or view.
Inside Asia Tours Ltd has no obligation to police, update, modify or amend these messages, posts or media, or notify a recipient when they are included in this media. Inside Asia Tours shall have no liability whatsoever to a recipient of any message or media, in respect of any loss or damage suffered by such recipient, and shall not in any way be liable to any recipient for any inaccuracies, errors or omissions.
Any use or inclusion of a link to an external website by Inside Asia Tours Ltd should not be understood to be an endorsement of that website or its products and services. Inside Asia Tours Ltd is not responsible for either the content, or output, of external websites.
Did we disclose any information to third parties?
We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our websites, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce pour sites policies or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or service son our web-sites. These third party sites have separate and independent privacy policies. We therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our sites and welcome any feedback about these sites.
Privacy notice: call recording
Which calls does this refer to?
Any incoming or outgoing calls handled by the InsideAsia Tours' offices in Bristol (UK) or Brisbane (Australia). It does NOT refer to calls handled in Nagoya or Tokyo (Japan), or Boulder (USA). Details of Brisbane, Boulder and Bristol office locations can be found on the following web page:
Please contact us for details of the Tokyo and Nagoya offices in Japan.
Why are calls recorded?
Many businesses record calls to both improve customer service and protect both customers and employees as recordings can be a useful record of what was discussed or agreed verbally.
Recording conversations with customers has numerous benefits to the organisation and the customer. Recorded calls can be used to enhance staff training and development programmes, to assess customer satisfaction, to review client requirements for their trips and to clarify what was agreed.
Access to recorded calls can also be very useful when handling a customer complaint.
It also hopefully means employees feel more protected knowing that in the event of any them experiencing threatening behaviour on a call, this can be evidenced and acted upon where necessary.
How will call recordings be used?
- Quality monitoring. Planning complex trips to our destinations in Asia can involve a long and involved series of phone calls to capture the customer requirements and agree the details of what is required. We have a training programme which is designed to help staff carry out this consultation as effectively as possible. Listening to calls can help us better understand how well training is being applied, where processes are being effective and where things could be improved.
- Training and Development. Listening to recorded calls forms a key part of our training programmes for travel consultants. By listening to calls of experienced staff, new starters can learn how an effective call is structured and handled. Consultants can also review their own calls for self-learning and improvement. Managers also review calls to identify training needs.
- Gaining a better understanding of our customers and their requirements. Capturing the requirements for any trip can involve several calls between a customer and their travel consultant. A lot of information is given and received and it can be difficult for the consultant to write all of this down during call. Reviewing the recording immediately following a consultation can lead to a better proposal for the customer and ensures nothing of importance is missed.
- Complaints and disputes. Sometimes a dispute may arise between a customer and InsideAsia Tours. In cases where there has been a misunderstanding over the service being provided or the customer requirements, it can be very helpful to review the call to understand what was said by both sides. The recorded call is the established record of what was said and may provide additional information to assist us with resolving the dispute.
- Employee safety and wellbeing. Although extremely rare, occasionally an employee may be on the receiving end of threatening or abusive language during a call. A recording may then become a key piece of evidence.
How have we informed our customers that we record calls?
Incoming calls to the main InsideAsia Tours Ltd UK office number – +44 117 244 2280 – receive the following message before being the call is answered.
"Calls may be monitored or recorded for quality and training purposes"
Incoming calls to the Brisbane office (+61 7 3703 3838) receive the following message before the call is answered:
"Thanks for contacting InsideJapan Tours, your call may be monitored for training purposes"
Incoming calls to other UK office numbers do not receive a message.
Can I request a copy of my call recording?
Call recordings may be retained for up to 7 years. If the recording is available, you can request a copy of your conversation by contacting InsideAsia Tours Ltd:
This will be provided to you in accordance with the terms of the Data Protection Act 1998.
This policy was last modified on 23rd October 2017
Tel: ++ 44 (0)117 370 97516
Email: [email protected]